Privacy Policy | Servo Tronix Electric

Introduction

At Servo Tronix Electric, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or engage with us as a business partner or customer.

We comply with applicable data protection laws, including the Israeli Privacy Protection Law, 5741-1981, and the EU General Data Protection Regulation (GDPR) where applicable. By using our services or engaging with us as a business partner, you consent to the practices described in this policy.

B2B Industrial Focus: As a B2B industrial automation supplier, we primarily process business information rather than consumer data. We maintain strict confidentiality regarding your technical specifications, procurement details, and business requirements.

Information We Collect

Business Contact Information

We may collect the following types of business information:

Business contact details (name, position, email address, phone number)
Company information (company name, address, VAT number, industry)
Procurement and purchasing details
Technical specifications and requirements
Communication preferences
Website usage data through cookies and analytics

Technical & Industrial Information

When engaging with us for electric and automation components, we may collect:

Technical specifications and component requirements
Purchase orders and procurement documentation
Equipment performance data and maintenance records
System configurations and integration details
Warranty and service history

Note: We treat all technical and procurement information as confidential business data and protect it accordingly.

How We Use Your Information

We use your business and technical information for the following purposes:

To process and fulfill your equipment orders and requests
To provide technical consultation and component recommendations
To manage our supply chain and ensure product availability
To communicate with you about orders, deliveries, and technical matters
To provide product updates, technical bulletins, and industry information
To process payments and manage your business account
To send relevant business communications (with your consent)
To improve our products, services, and customer experience
To comply with legal and regulatory obligations

Legal Basis for Processing

We process your business information based on the following legal grounds:

Contractual necessity: To fulfill our obligations under supply agreements and purchase orders
Legitimate interests: To operate and improve our business, provided it doesn't override your rights
Consent: For marketing communications and certain types of data processing
Legal obligation: To comply with applicable laws and regulations (e.g., safety standards, tax requirements)

Data Sharing and Disclosure

We treat your business information with the utmost confidentiality. We do not sell your business data to third parties. We may share your information with:

Manufacturing partners for component sourcing and technical support
Shipping and logistics partners to deliver your orders
Payment processors to complete transactions
Professional advisors (e.g., accountants, lawyers) with your explicit consent
Government authorities when required by law (e.g., safety compliance)

Technical Data Protection: Technical specifications and equipment data are shared with manufacturing partners only to the extent necessary for component sourcing, quality assurance, and technical support. We maintain confidentiality agreements with all our partners.

Data Security

We implement robust technical and organizational measures to protect your information:

Encrypted storage and transmission of all sensitive business data
Secure access controls and authentication procedures
Regular security assessments and system updates
Confidentiality agreements with all staff and business partners
Secure disposal of outdated business records
Physical security measures for our facilities

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Data Type	Retention Period	Reason
Sales records and invoices	7 years after transaction	Legal and accounting requirements
Technical specifications	5 years after last activity	Customer service and technical support
Business contact information	5 years after last activity	Business relationship management
Equipment maintenance records	10 years	Product liability and warranty
Marketing data	3 years from last contact	Business development purposes
Website analytics	26 months	Service improvement

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your personal data
Right to restrict processing: You can request limitation of how we use your data
Right to data portability: You can request transfer of your data to another organization
Right to object: You can object to certain processing activities
Right to withdraw consent: You can withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytical cookies: Help us understand how visitors interact with our website
Preference cookies: Remember your settings and preferences

International Data Transfers

As an Israel-based company, we primarily store and process data within Israel. If we transfer your data outside Israel (for example, to manufacturing partners or service providers), we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites, including manufacturing partners, technical documentation, or industry resources. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@servotronix.co.il
Phone: +97239273801
Address: 21 Yegia Capaim St, Tel Aviv 6453721, Israel
Contact: Lev Oamani (Data Protection Officer)

You also have the right to lodge a complaint with the Privacy Protection Authority, the Israeli supervisory authority for data protection issues.